Job Introduction
We have a rare opportunity for someone with excellent verbal and written communication skills to join our Performance and Systems team as Systems Officer.
This is a busy and varied role providing helpdesk support for adults and children’s social care and finance systems (LCS, EHM & ContrOCC). You’ll ensure systems are maintained and readily available.
We’ll provide you with full training to support you in your role.
A DBS check will be required.
Interviews will be held on 16 December.
Main Responsibility
- Systems Officer will ensure relevant Social Care systems are maintained and available as per business requirements.
- Supporting the Systems Manager where required.
- Support ICT developments affecting Children’s and Adult’s Social Care.
- Support developments and improvements on the relevant Social Care systems and to help align with MKCC’s ICT Strategy as required.
- Systems Officers will apply functional knowledge of Children’s Social Care or Adult Social Care systems in problem resolution.
The Ideal Candidate
- The ideal candidate will have experience in helpdesk support, customer services, or adult’s or children’s social care administration, and Microsoft applications including Outlook and Excel.
- We’re looking for committed and resilient individuals, with strong written and verbal communication skills.
- Knowledge of case management systems ideally with good understanding of Local Authority Information Systems.
- Able to prioritise your own workload to meet deadlines.
- Ability to work with service staff to identify system needs and suggest solutions to meet service delivery needs.
Please note, should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
