Job Introduction
A new opportunity for two Care and Response Officer’s to join our brilliant team supporting Milton Keynes residents.
The Care and Response Community Alarm service helps people feel safe and secure at home so they can live full independent lives, we listen and provide support when it is most needed. We provide a mobile response to all areas of Milton Keynes. So far, we have provided over 5000 alarm units to local residents which enables vulnerable people to call for assistants at any time of the day or night.
As a Care and Response Officer you’ll join the team on site at our dedicated call centre in Stantonbury which receives around 10,000 calls a month. You’ll work across all aspects of the service as a call handler, mobile responder and installer of equipment in people’s homes. Full training is provided for all aspects of the role.
The Care and Response Community Alarm Service operates 24 hours a day, 365 days a year. You’ll be required to work a 37-hour week across a range of shifts including days and nights. There is some flexibility for weekend working, just evening hours or weekday hours.
Main Responsibility
- Respond to emergency calls from people with a variety of needs using the Community Alarm Centre call handling system.
- Programming, installing, maintenance and collection of Telecare equipment.
- Act as a mobile responder, assessing the situation, offering basic first aid and referring to emergency services as required.
- Maintain and update manual and computerised systems.
The Ideal Candidate
- An awareness of the needs of vulnerable people in the community.
- Excellent communication skills.
- Ability to work flexibly, dependent upon the needs of the service.
- An understanding of the importance of confidentiality and recording and sharing information.
- Ability to remain calm in crisis situations.
- For this role you are required to have a full UK driving licence. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
- Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
