Job Introduction
We’re looking for someone with excellent communication and people skills to join our Bereavement Services Team as a Business Support Assistant.
We’re located in Crownhill Crematorium and Cemetery Office, and you’ll be the front facing colleague on hand to help with enquires in person, on the phone and via email. You will also manage cremation and burial services for the city council.
You’ll be a quick learner and will ideally have experience in dealing with people who need guidance and support at a sensitive time.
Main Responsibility
- Cover and support existing office staff with all enquiries and paperwork relating to burial and cremation services.
- Someone who can learn new skills quickly including database systems.
- Having good people skills when dealing with bereaved families.
- Answering phone calls that entails a wide variance of knowledge and detail that will help support bereaved people.
The Ideal Candidate
- Able to deal with several tasks at once, no day is the same.
- Enjoys talking to people and trying to put things right, and who can understand legislation to convey the city councils’ requirements.
- Keen to have a varied working day which will including taking people around the grounds.
- Flexible to work with all faith groups and understand the specialist service needs.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
