Job Introduction
To provide a high quality and person centred service to clients who have applied for adaptations to their homes. To administer the Disabled Facilities Grants (DFG).process and procedures. This includes making visits in order to collect financial information relevant to the financial assessment, calculating any financial contributions and advising the client of any contributions that will be required for the adaptations that have been recommended. This is to ensure effective management of Council budget whilst ensuring a high quality of service for the clients.
To work in a co-ordinating role with adaptations partners namely Occupational Therapists, Surveyors and Contractors in Mears and Housing colleagues to manage the pathway for adaptations for service users.
To maintain the DFG adaptations databases and ensuring that works are kept within the Key performance Indicators. To quality assure the process ensuing service improvements where appropriate.
For more information about this role please contact sue.harvey@milton-keynes.gov.uk or Andrew.Abbott@milton-keynes.gov.uk
Main Responsibility
- To visit clients and their representatives to assist them with the completion of a Disabled Facilities Grant Financial Assessment Form
- To track the progress of adaptations through the pathway and trouble shoot issues and problems by visiting clients and liaising with social workers, housing officers and occupational therapists
- To facilitate the approval process by preparing the reports and data sheets and recording decisions and outcomes.
- Act as a single point of contact for clients keeping them informed of the progress of their grant application and works by liaising with various Council departments and partnering organisations.
The Ideal Candidate
- Experience of working with older people and people with disabilities
- Ideally experience of completing financial assessments and the ability of assessing applications against a strict set of rules
- Ability to communicate clearly and appropriately with service users and families, internal and external staff and relevant agencies.
- Ability to propose and inform changes to service and procedure
- Able to use resources effectively to maximise the use of the grants and budgets by being creative and efficient
- Ability to prioritise daily workload and work at pace to deal with the high volume of cases
- Able to work independently on cases, either financial assessments or client visits taking ownership of the role and responsibilities. Ability to identify when to seek advice.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 19.7%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.
Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. If you want to make a difference and experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.
