Job Introduction
We’re looking for a confident and enthusiastic officer to join our Housing Solutions Team, supporting survivors of Domestic Abuse who are in temporary accommodation and providing assistance to sustain their licence agreement.
You’ll play an integral role within the team by supporting residents in temporary accommodation and taking a holistic approach to empower residents to maintain their licences.
We work closely with partner agencies including MKACT and work collaboratively with residents, taking multiagency approach to support needs, complex risk assessment and wrap around support plans.
Milton Keynes City Council has developed a fresh approach to tackling homelessness and supporting those approaching due to domestic abuse.
You’ll ideally have experience working with survivors of domestic abuse and have the skills to manage a complex case load.
This is a site based role with daily visits out in the community.
Main Responsibility
- Multiagency working with stakeholders including MKACT, Housing, Social care and other community programmes to deliver client-centred support.
- Detailed record keeping and data entry on Northgate Housing Systems.
- Supporting residents to understand their rights and legal obligations in temporary accommodation.
- Completing risk assessment assessments and support plans for survivors of Domestic Abuse occupying temporary accommodation.
- Providing clients with practical support, helping them to manage licenses, and helping with access to work, volunteering, and education opportunities.
- Sign posting residents to relevant support agencies/ safeguarding.
- Supporting the Temporary Accommodation Team with temporary accommodation bookings, benefit claims and occupancy checks.
- Supporting Domestic Abuse Housing Solutions Officers with case management and support need assessments.
The Ideal Candidate
- You will need to have strong communication skills and the ability to work closely with colleagues, other departments and statutory and voluntary agencies to provide an effective service for survivors of Domestic Abuse occupying temporary accommodation, many of whom have multiple vulnerabilities and support needs.
- You will be organised, flexible and able to manage a caseload. You must be committed to and have a clear understanding of the need for prompt intervention in a range of household problems that have the potential to cause a housing crisis.
- This is a very demanding role; the successful candidate will need to be resilient and self-motivated.
- Experience of working with survivors of Domestic Abuse.
- You'll ideally have experience in Housing/Social Work/Welfare & Benefits.
- You'll work out and about in the community so you'll ideally have a full driving licence and access to a vehicle.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
