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Support Worker Provider Service

Please Note: The application deadline for this job has now passed.

Job Introduction

Do you put people first? Want to work as part of a team and make a difference every day? Are you caring and compassionate? We are looking for passionate and professional support workers to join our team. This role offers the opportunity to support the service users in delivering high quality care which meets the needs of service users, ensuring positive relationships with families and carers in an environment that is welcoming, supportive and inclusive. We support people with the most complex disabilities and behaviours to live the lives they choose. The role can be challenging, fun and active and two days are never the same. As a service we are interested in getting to know you as a person and we want to understand your values and behaviours and what’s important to you in terms of the way in which you work with others. If this sounds like you then a career in Learning Disability Services may be for you. For an informal chat please contact Nicola Ward Operational Manager on 01908 253379. We reserve the right to close the advert early if we receive sufficient applications. Previous applicants need not apply

Main Responsibility

  • To complete all mandatory training and any additional training identified as required, this will include safeguarding vulnerable adults and supporting with medication. Using the learning achieved to improve own practice and inform and actively participate in service development and improvement
  • Providing support in accordance with individual care plans, being alert to and reporting, changes in a person, and following instruction from Team Leaders to respond to these changes, including crisis support
  • Supporting people to maximise opportunity for self-expression, communication and personal development. Key to this is understanding own behaviour and impact and adapting this to the needs of the people being supported
  • To work with vulnerable adults, Team Leaders and colleagues to identify and undertake activities meaningful to the person being supported, offering care and support in ways that comply with individual care plans, relevant regulations, policies, guidance and legislation.
  • To provide intimate personal care to vulnerable adults, ensuring their dignity is maintained and following infection control guidance, this will include using personal protective equipment, moving and handling and the use of mobility aids.
  • If required drive MKC or own vehicle and/or act as passenger assistant when required
  • Identifying, managing and responding effectively to risk vulnerable adults, self and others, understanding when to seek further guidance and acting on information to manage any arising risks. Following MKC safeguarding policy.
  • To deliver high-quality services to people with complex support needs, this may include people with dementia, behaviour of concern and / or complex health needs, providing them with empowering, person centred care and support
  • To effectively record information in accordance with service requirements, this will include contributing to the writing of risk of assessments and individual support plans. Using MKC IT systems effectively as well as giving appropriate verbal handover and feedback to colleagues, external agencies and families as appropriate.

The Ideal Candidate

  • Have a full UK driving licence
  • DBS will be required for this role
  • Evidence of the ability to respond in complex or crisis situations, with awareness of assessing and managing risks
  • Demonstration of an understanding the importance and purpose of confidentiality in recording and sharing information.
  • Ability and commitment to working flexibly across a range of services supporting people with a range of different needs including complex health needs, multiple disabilities and/or behaviour of concern.
  • Evidence of excellent communication skills, including good writing skills and ability to record clearly, accurately and succinctly. This will include demonstrating the ability to respond to non-verbal communication, and awareness of own behaviour and impact
  • Demonstration of an awareness of needs of vulnerable members of the community and an empowering attitude to promoting positive life experiences

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 19.7%
  • 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
  • Holiday Purchase Scheme
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme
  • Health Cashplan
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles)
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
  • Childcare Subsidy

About the Company


Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.

Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. If you want to make a difference and experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.

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