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Quality and Compliance Co-ordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

We’re seeking a Quality and Compliance Co-ordinator to work within the Commissioning team within Adult Services.

The Quality and Compliance Team manages the quality and compliance of all our contracted social care providers on behalf of the city council. We undertake quality assessments to ensure they’re providing the right quality of services to our service users and are compliant with all regulatory frameworks and guidance.

This is a 12-month fixed term role, working primarily with our Children’s Officers to assess, support and deliver quality against our framework agreements.

You’ll be organised and efficient, able to work autonomously and as part of a team, self-motivated and flexible. You’ll also have experience in using IT systems and Microsoft packages.

Main Responsibility

  • Support the Quality and Compliance team with the day-to-day administration of the inbox, emails, and phone demand.
  • Accurate and efficient record keeping, using a variety of online systems.
  • Support the Quality and Compliance Officers with their OOA reviews, including collating information from providers, both on the phone and via email.
  • Maintain the QCT Tracker, team information, and SharePoint information files.
  • Liaise with providers and internal / external stakeholders as required to support the team including signposting and support relating to international recruitment issues.
  • Undertake other tasks to support the team on an ad hoc basis, and support the Quality and Compliance Manager, and Deputy Quality and Compliance Manager with overseeing the service objectives.

The Ideal Candidate

  • A self-motivated person, eager to learn and develop, with the ability to be adaptive to support the team.
  • Able to use Microsoft packages, IT systems, and search and provide information to stakeholders and other partners /teams.
  • Administration experience and the ability to communicate at a variety of levels both verbally and in writing.
  • A team player who is willing to work closely with others to achieve positive outcomes for the service.

Package Description

In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

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