Job Introduction
We’re recruiting a part-time Sheltered Housing Officer to join our Adult Services team at Milton Keynes City Council. Our Sheltered Housing team delivers specialist housing management services to support older and vulnerable residents to live safely, independently, and with dignity in their homes.
We work closely with internal services and partner agencies to manage tenancies, promote wellbeing, and respond proactively to risks, safeguarding concerns, and low-level anti-social behaviour.
The team plays a vital role in sustaining tenancies and ensuring residents can access the right support at the right time, while maintaining safe, compliant, and well-managed schemes. This work is essential to Milton Keynes City Council as it protects residents’ independence, reduces demand on health and care services, and helps create safe, supportive communities.
At Milton Keynes City Council, we’re responsible for delivering over two hundred services to our residents and are committed to creating cleaner, safer communities and supporting people to thrive. We work together as one council, building strong partnerships and focusing on outcomes that make a difference to people’s daily lives.
In this role, you will deliver targeted housing management across our sheltered schemes, supporting residents to maintain their tenancies and live independently. You will work directly with residents, colleagues and partners to manage risks, respond to concerns and ensure safe and well-managed environments.
Sheltered Housing | Provider Services
This is a Site-Based role
Interviews for this role will be held on 23rd July 2026
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Deliver targeted and intensive housing management support to residents to help them manage their homes and sustain their tenancies.
Carry out sheltered housing assessments and support the allocation process including viewings, lettings and end of tenancy arrangements.
Work proactively with residents and act as a liaison between services such as neighbourhood teams, income collection and repairs, as well as external agencies.
Respond to nuisance and low-level anti-social behaviour, working with colleagues to manage risks and escalate concerns where needed.
Support residents to remain independent by identifying solutions and connecting them with appropriate support services and partners.
Ensure safety and compliance responsibilities are met, maintaining accurate records and contributing to well-managed schemes.
Oversee contractors and suppliers working within schemes to ensure safety and quality of the environment.
The Ideal Candidate
- A relevant housing or tenancy-related qualification, or equivalent experience demonstrating professional competence in housing management.
- Demonstrates a calm and practical approach when supporting residents with a wide range of needs and situations.
- Brings a strong understanding of tenancy management and housing legislation, including awareness of regulatory requirements.
- Shows confidence in assessing and managing risk, using sound judgement and professional curiosity in day-to-day work.
- Communicates clearly and adapts their style to suit different individuals and situations.
- Takes ownership of their work, prioritising tasks and working effectively within agreed policies and procedures.
- Is flexible and able to travel across Milton Keynes to support different sheltered housing schemes.
As part of the pre-employment checks, should you be offered the role, we’ll carry out an Enhanced Disclosure and Barring Service (DBS) check, (unless you are currently registered with the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.
We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
