Job Introduction
Our Adult Social Care Community Occupational Therapy and Adaptations Service plays a vital role in supporting residents to live independently and safely in their homes.
We respond to enquiries and referrals, offering advice, assessments, and practical solutions to help individuals overcome challenges in daily living—such as mobility, personal care, and home access.
We’re located across community settings in Milton Keynes and work closely with health and social care partners to ensure the best outcomes for our residents.
A recent highlight for our team includes the successful rollout of a streamlined triage system, improving response times and service delivery.
As an Occupational Therapy Support Assistant, you’ll be a key part of this effort—triaging referrals, providing advice, recommending basic equipment, and supporting people with minor adaptations.
This role is ideal for someone with experience in care or public service, but it also offers a great opportunity for those starting out in the field who want to make a difference.
This is a site-based role.
Interviews for this role will be on 29 July.
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Speak with residents and their families to understand their daily living challenges and offer helpful advice.
- Answer phone calls and emails, helping to decide which cases need more specialist support.
- Recommend and arrange basic equipment or small changes to help people live more safely at home.
- Keep accurate records of conversations, assessments, and actions taken.
- Work with other professionals like social workers and health staff to make sure people get the right support.
- Spot any serious concerns, such as safety or health risks, and report them to the right team.
The Ideal Candidate
- An enthusiastic and motivated individual with strong customer service skills.
- Experience working with adults with disabilities or older adults.
- Some knowledge or experience of aids and equipment to support daily living.
- A team player who communicates clearly, treats others with respect, and works collaboratively.
- Able to stay calm and professional when dealing with sensitive or emotional situations.
- Comfortable using computers to keep accurate records and manage information. Relevant training for the role will be provided
Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
