Job Introduction
The Education Sufficiency, Access and Attendance – Children Missing from Education (CME) Team are looking to recruit a new Customer Liaison Officer on a 6 month fixed term contract.
We are looking for an enthusiastic and motivated individual with developed customer service skills. As part of the CME Team, you will be the first point of contact for people making enquiries regarding aspects of CME, including Home Education. This team provide customer service to the public and professionals contacting CME by telephone, post, email or online referrals.
This team have an important role in making sure that individuals are provided with information or advice and signposting to other sources of support or information, as well as to offer/consider prevention and support services.
The CME Team is a busy and fast paced team where every day is different. We are looking for someone who enjoys a challenge and has knowledge of Children Missing from Education. If you are interested in making a difference and want a varied and rewarding role, then this is the job role for you.
Main Responsibility
- First point of contact for the service, answering telephone calls and emails about aspects of Children Missing from Education.
- Carry out processes and procedures in relation to the council’s role for Children Missing from Education.
- Communicate appropriately with families, professionals and schools regarding and accurately update appropriate databases with new information
- Using electronic database systems to input and retrieve data and information whilst dealing with enquiries
The Ideal Candidate
- Good verbal and written communication
- Good problem solving skills
- Accurate record keeping
- Experience of Capita ONE is desirable
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 19.7%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.
Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. Here at Milton Keynes Council, we pride ourselves on modelling our values, that were co-created with colleague. We are dedicated, respectful and collaborative as we strive every day to make a difference to local people and the community we serve. If you share our values and want to experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.
