Job Introduction
We have an exciting opportunity for a team player with excellent problem-solving skills to work as a Business Support Officer within the Regulatory Services Team.
You’ll join a vibrant and friendly team of Business Support and Regulatory Officers, to help administer regulatory and licensable activities across the city.
You will have an opportunity to make a difference by supporting applicants through clear communication, building positive relationships with the people and businesses you deal with.
You’ll be the first point of contact for the public, businesses, and colleagues, providing guidance on many aspects of regulation and licensing such as gambling, alcohol sales, street trading and animal licensing to name a few.
Main Responsibility
- Provide an effective and customer focused business support service for the Regulatory Services Team, acting as the point of access for customers, for both the public and businesses contacting MKCC.
- Working alongside fellow Business Support colleagues, Licensing Officers as well as other colleagues within the Regulatory Services section and MKCC as required.
- Process applications, ensuring that all information is captured accurately and processed in a timely manner so keeping within statutory timescales.
- Undertake administrative tasks as requested by the wider team and provide support to different areas of the Regulatory Services Unit.
The Ideal Candidate
- Working knowledge and experience of Microsoft Office applications, such as Outlook, Word, and Excel.
- NVQ level 2 in administration or equivalent substantial experience of working within an administration position.
- Excellent communication skills.
- Ability to plan and prioritise tasks, working towards deadlines.
- Possess good attention to detail.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
