Job Introduction
We’re recruiting an Allocations Assistant to join our busy Housing Allocations Service where we manage the housing register and allocate social rented accommodation.
You’ll act as the team's initial point of contact, providing highly effective and efficient business support and giving advice and assistance to customers, helping them access and understand the housing register and allocation procedures and policies.
It’s a fast-paced environment and whilst you will be working as part of a team, you will also need to confidently work on your own. A DBS check will be required.
Interviews for this role will be held on 24 January.
Main Responsibility
- Be the first point of contact for the service, returning calls and emails and providing advice and assistance to customers.
- Assist applicants to access the Housing Register and communicating all aspects of the process to them and dealing with any concerns or enquiries.
- Supporting with the verification of Housing Register applications.
- Undertake a range of administrative tasks including maintaining spreadsheets, arranging appointments, updating case management systems, processing freedom of information enquiries, preparing case files, compiling and distributing information, completing financial tasks and administration of the Exceptional Decision Panel.
The Ideal Candidate
- Level 3 Business Administration qualification or equivalent relevant experience. Minimum one years’ experience of administrative support.
- Demonstrate a high level of customer services experience.
- Excellent verbal and written communication skills.
- Excellent organisational skills and ability to plan and prioritise work and meet deadlines.
- Excellent IT skills and experience of using case management systems such as NEC and MS Office / Teams.
Please note, should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
