Job Introduction
No prior experience in housing? No problem!
Are you passionate about preventing homelessness and making a real difference in your community? If so, we will provide comprehensive training to support your journey in preventing homelessness.
MKCC is committed to providing high-quality housing solutions and support services to our community. As part of our Temporary Accommodation Team, you will play a crucial role in delivering effective, efficient, and customer-focused support to those in need.
Our team comprises dedicated professionals committed to supporting vulnerable individuals and families. It’s a fast-paced environment where everyone works as part of a team. Together, we make a meaningful impact on the well-being of our community.
If you would like an informal conversation or to drop in and meet us before applying, you are warmly welcome to do so. Please contact Danny Hassall on danny.hassall@milton-keynes.gov.uk to arrange.
This is a fulltime position, working 37 hours per week. Part time applications are welcome. Please specify your desired working hours in your personal summary.
Applicants are encouraged to complete the personal summary section of the application. This is your opportunity to showcase your skills and knowledge.
Main Responsibility
As a member of our team, you'll play a key role in providing excellent customer service by managing temporary accommodations effectively. You'll be the go-to person for anyone seeking advice on housing options and will help with placing individuals in interim and temporary housing units. Your day-to-day will involve working closely with landlords, letting agents, colleagues, and customers to ensure properties are occupied promptly and in compliance with laws. You'll also handle administrative tasks and be the friendly first port of call answering inquiries for the team.
The Ideal Candidate
Do you have great communication and customer service skills? Are you passionate about preventing homelessness and making a difference in your community? We're looking for someone like you to join our team at the local authority. While it would be helpful to have some knowledge of homelessness legislation or experience in housing services, we are willing to provide full training to the right candidate. If you're eager to learn and dedicated to helping those in need, we want to hear from you. Apply now to be part of our mission to prevent homelessness and support those in need.
Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
