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Temporary Accommodation Assistant

Job Introduction

We’re seeking someone with excellent customer service and communication skills to join our Temporary Accommodation Team within Housing Solutions as Temporary Accommodation Assistant.

The team provides customer focussed front line services, provides and manages temporary accommodation, and gives advice and guidance on a wide range of housing solutions.

Main Responsibility

  • Provide effective, efficient and customer focussed support services to the Temporary Accommodation Team to support the delivery of a high-quality front-line service.
  • Assisting in the management of temporary accommodation, providing advice and guidance when needed on a wide range of housing solutions.
  • Assist in the placement and allocation of interim and temporary accommodation, ensuring that properties are let quickly, minimising void times.
  • Describing to customers the difference of interim and temporary accommodation including the different licences and non-secure tenancies in line with legislation.
  • Assist in the delivery of an efficient and comprehensive temporary accommodation service, including accurate record keeping, mailbox monitoring and answering phone calls.
  • Managing first contact enquiries often regarding access to properties or assisting with utilities/recording repairs and maintenance.
  • Liaise with property landlords and letting agents as and when required, providing administrative and practical support as required to enable the team to deliver the service.
  • Manage enquiries coming into the team and supporting colleagues with visits as necessary. It will include interaction with internal and external customers, stakeholders, partners and elected members and any other general administrative tasks.
  • Complete licences for temporary accommodation, providing comprehensive advice on rent, licence conditions, and housing benefits to homeless households.
  • Manage risk associated with placements into temporary accommodation analysing information provided by customers and colleagues.

The Ideal Candidate

  • Experience of working in a housing service or a similar area of work.
  • A thorough understanding of the current homelessness legislation, including the issuing of licenses and non-secure tenancies all housing solutions available and able to sign post to other services and partners.
  • Able to accurately complete various forms relating to the recording of personal information and possessing a thorough understanding of the need for accuracy and confidentiality.
  • Proven ability to influence, persuade and negotiate to achieve positive outcomes.
  • Able to communicate effectively and clearly to different audiences both verbally and in writing and able to adapt personal skills and approach to different situations.
  • Excellent customer service skills and the ability to work as part of a team.
  • A non-judgmental attitude with empathy for people who find themselves in a stressful housing situation.
  • Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.

Package Description

In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.


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