Job Introduction
The city council is the largest Social Housing landlord in Milton Keynes. We have over 12,000 properties spread across a tight geographical area. Due to the city’s unique history and geography, we have a wide range of different types of homes, communities, neighbourhoods and estates ranging from the brutalist architecture of the 1960’s through to terraces built in the age of the Victorians.
Our property portfolio is just as diverse as our tenant population, and we manage properties which house tenants from all walks of life with different backgrounds, needs, opinions and service requirements.
The Antisocial Behaviour (ASB) Officer role sits within the Neighbourhood Services function and provides an organisational response to reports of antisocial behaviour within our housing stock of over 11,500 homes across the city.
The ASB Officer works collaboratively with internal and external partners to provide a joined-up, sustainable response to behaviours that have a detrimental impact on the quality of life for local residents and visitors to the city.
This role is site-based at our Civic Offices, however, you’ll primarily be out and about in the community.
Interviews for this role will be held on 28 February.
Main Responsibility
- Utilise a range of interventions to tackle antisocial behaviour linked to our properties and tenants, and occasionally within the private sector, where needed.
- Respond to reports of persons subject to safeguarding concerns and those at risk of harm and pull together the right agencies to ensure that ongoing support needs are met.
- Work collaboratively with internal departments and external partners to achieve robust and sustainable solutions to low and high risk antisocial behaviour.
- Use a problem-solving, methodical approach to tackling reported issues of antisocial behaviour and keep accurate records of investigative actions undertaken.
- Maintain regular contact with complainants and perpetrators, by phone and in person, setting and managing expectations and exhibit professional behaviours at all times.
- Utilise informal and formal powers, as required, under the Antisocial Behaviour, Crime and Policing Act 2014.
- Preparing files and paperwork to a high standard, in preparation for court proceedings and manage paperwork and exhibits in accordance with legislation.
- Conduct thorough investigations into reported incidents, complex matters and offences under the Social Housing Fraud Act, where subletting of Local Authority owned housing is suspected.
The Ideal Candidate
- Able to work collaboratively as a team and possess the ability to self-motivate when working from home.
- An excellent communicator who can adapt their communication style as determined by the situation they face and communicate professionally by written means.
- Show commitment to continuous learning and development and add real value by always improving the service they offer, with the tenants and community at the heart of what we aim to achieve.
- Able to use information technology systems to record investigative actions in a clear and concise manner and handle sensitive information in accordance with legislation.
- Have a good understanding of legislation such as the Antisocial Behaviour, Crime and Policing Act 2014, Housing Act 1985 and the Housing Act 1988; practical application of these is desirable, but not essential.
- Holds a Level 3 Certificate in Housing Practice (Chartered Institute of Housing) or has relevant experience of the responsibilities of the role and shows a commitment to broaden their knowledge of the wider housing function.
- A good standard of numeracy and literacy.
- Have some experience of giving evidence in court and presenting the facts of a case in a clear and professional manner (preferred, but not essential).
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
