Job Introduction
We’re recruiting a Senior Officer to work within our newly formed Resettlement Team who focus on supporting guests and hosts under the Homes for Ukraine and Afghan Resettlement Scheme
You’ll be responsible for providing supervision, guidance and development to a team of officers and business support officers. You’ll take the lead on preventing homelessness and build positive relationships and a network you can influence to help Ukrainian and Afghan Refugees.
You’ll thrive under sometimes challenging circumstances and will be great at finding areas of agreement, seeing the positives in different ideas, and advocating a culture for excellent customer service.
For more information about working in our Housing Solutions team, please visit www.mkcounciljobs.org.uk/housing-solutions.
Main Responsibility
- We’re looking for a dedicated and enthusiastic Senior Resettlement Officer to join our busy and newly formed team. You will work with colleagues in ensuring a first-class customer service is provided to residents approaching our service.
- Line management of staff.
- Carrying out regular one to one meetings and monitoring performance.
- Develop and build strong relationships with colleagues & partner agencies.
- Handling customer complaints.
- Liaison with private sector landlords to promote MKCC’s landlord incentive scheme.
The Ideal Candidate
- Strong communication skills and the ability to work collaboratively with colleagues, other departments, and statutory and voluntary agencies to provide an effective service.
- Excellent communication and leadership skills, work well under pressure, have attention to detail and have proactive problem-solving skills. Most of all you must be confident with dealing with complex situations.
- Evidence of detailed understanding of legislative frameworks relating to Refugee Resettlement Programmes, additionally comprehensive knowledge of the Welfare Reform Act Part VI and Part VII.
- Knowledge of the law relating to homelessness and awareness of current issues affecting Social Housing and Private housing provision.
- For this role you are required to have a Full UK Driving Licence and provide evidence of your Vehicle Insurance with Business cover and use of a vehicle . If you are successful, you will be required to supply evidence of your Licence prior to starting the role
- Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS referencing
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
