Job Introduction
We’re offering an interesting and rewarding role for a Resident Engagement Officer in our Neighbourhoods Team.
You’ll be responsible for working with our tenants, helping and empowering them to have a voice in how we develop and manage our housing service and properties.
We want to exceed people’s expectations about what it means to engage with us as their landlord.
You’ll communicate with tenants, set up new tenant groups, and develop and implement new initiatives to engage local people. You’ll provide advice and guidance to Resident Associations and support the development of new associations across the city. Some of this work will be done in the evening or at weekends, as we like to hold events for tenants at times that suit them best.
Ideally, you’ll have some experience working with residents or similar groups and you’ll understand the requirements and challenges of the Government’s Social Housing White Paper, although this isn’t essential.
You’ll be joining a supportive and professional team, as well as an employer with excellent training and personal development options and a range of other benefits including a secure pension and opportunities for home working depending on the role.
A DBS check is required for this role.
Main Responsibility
- Empower and encourage tenants so that they have the information and skills to actively participate.
- This will include the delivery and/or sourcing of training and other capacity building initiatives which will create and engaging and exciting offer for tenants of Milton Keynes City Council.
- Identify, develop, and implement new and innovative approaches to resident involvement to encourage the involvement of younger and a more diverse and representative range of residents, along with any other hard to reach groups.
- Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation.
- Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required, such as evening residents’ meetings.
The Ideal Candidate
- A working and practised knowledge of the Tenant Involvement and Empowerment standard, a good understanding of the Government’s Social Housing White Paper, and the basic principles of co-production.
- Demonstrable experience of working in a tenant focused or community development role either within a Local Authority, Registered Provider of Social Housing (Housing Association) or another tenant focused environment.
- Demonstrating an empathic and considered approach regarding resident involvement from a wide spectrum of people, with ability to adapt communication style to suit different situations.
- A valid UK driver’s licence and access to own vehicle, or the ability to travel around Milton Keynes
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
