Job Introduction
We’re recruiting an apprentice Resident Engagement Officer to join our friendly and supportive Neighbourhoods Team.
This is an exciting time to join the team, as you’ll help to develop and roll out new initiatives to engage our tenants.
You’ll develop your skills to empower our tenants to get involved in activities and give feedback about what we offer.
You’ll deliver and source training and other initiatives, and eventually you’ll give advice to Residents Associations and help local people set up new Residents Associations.
Main Responsibility
- Empower and encourage tenants so that they have the information and skills to actively participate. Including the delivery and/or sourcing of training and other capacity building initiatives.
- Identify, develop, and implement new and innovative approached to resident involvement to better understand and encourage the involvement of underrepresented groups.
- Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation.
- Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required.
The Ideal Candidate
- Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required.
- Willing to work towards supporting residents’ associations across Milton Keynes, offering advice and guidance, including attendance at their meetings. Processing accreditations and Health checks, maintaining clear and comprehensive records.
- Develop skills in empowering and encouraging tenants so that they have the information and skills to actively participate. Including the delivery and/or sourcing of training and other capacity building initiatives.
- A valid UK driver’s licence and access to own vehicle.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
