Job Introduction
A great opportunity for a dedicated and experienced Allocations Team Leader to join our Housing Team and manage the allocation and letting of social housing properties, ensuring our processes are fair, transparent, and efficient.
As Allocations Team Leader, you’ll play a key role in maintaining and managing the housing register, minimising void periods and maximising customer satisfaction.
You’ll line manage a team of professionals and foster a culture of continuous improvement. Your expertise in social housing, combined with your leadership and customer service skills, will be essential in delivering high-quality services to our residents.
You’ll work closely with internal and external stakeholders to ensure that our housing services meet the needs of the community and comply with relevant legislation and best practices.
If you care about making a positive impact in the social housing sector and have a proven track record in allocations and lettings, this could be the role for you.
This is a site-based role
Interviews for this role will be held on 25 June 2025
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Line manage a team of professionals to provide an effective allocations service including statutory responsibilities for the allocations scheme and housing register.
- Co-ordinate the work of the Allocations Team to deliver a customer focussed service of excellence.
- The effective and efficient void management, allocation and letting of Council empty homes and Registered Providers nominated properties.
- Carry out all aspects of line management including induction, regular 121s, evaluating training needs and nominating for training as necessary
- Support with effective stakeholder management by working alongside partners including registered providers and other council services.
- Deputise for the Allocations and Lettings Manager for matters relating to allocations as necessary.
The Ideal Candidate
- CIH Level 4 (or willing to work towards), 5 GCSEs grade A-C including English (or equivalent level of educational attainment).
- A detailed understanding of the relevant legislation related to managing housing registers and allocating council and other social housing. Comprehensive working knowledge of the Regulator of Social Housing (RSH) regulatory requirements, with new Consumer Standards that apply to Local Authorities.
- Experience working with both internal and external stakeholders e.g. customers, staff, directors, councillors, Registered landlords and contractors.
- Able to demonstrate good working knowledge of IT systems and able to use Word and Excel.
- The ability to work on own initiative, manage and organise own work, whilst having the ability to actively identify, problem solve and take ownership.
Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS referencing.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
