Job Introduction
We are looking for someone to join our team as we manage the repairs and improvement works to our 11,000+ council homes.
You’ll work alongside the team to support the delivery of all aspects of our work, dealing with enquiries from residents, colleagues, our partnering contractor and other stakeholders, in a timely and accurate manner.
Main Responsibility
- Provide information on planned works, responsive repairs and to support right to buy applications.
- Review requests from residents seeking permission to carry out improvements in line with legislation.
- Deal with complaints, ensuring they are appropriately investigated and responded to in line with corporate and regulatory standards.
- Produce reports and monitor progress of works to ensure we deliver an effective service for our residents.
- Manage information and data relating to enquiries and works to ensure records are up to date and clear.
The Ideal Candidate
- Have an understanding of housing legislation and experience working in social housing.
- You will be organised and able to demonstrate effective analytical and problem solving skills.
- Self-motivated, you can work well under pressure and know how to prioritise.
- Able to deal with residents and stakeholders in a calm and professional manner, in all circumstances.
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
