Job Introduction
We are looking for a reliable library assistant to work at central Library. This is a part time role for four hours per week pro rata, to work every Saturday. The post is a front of house role with direct contact with customers using the library. The post holder will be floor walking, making sure that stock is retuned to the shelves in an appropriate manner, and will ensure that they apply high standards of customer service in all dealings with the public. This post may require some lone working.
Main Responsibility
Undertake counter and enquiry desk duties.
Support customers using library IT facilities.
Undertake administrative routines as required.
Participate in supervision of library volunteers.
The Ideal Candidate
Candidate should have GCSE Maths and English A-C grade or relevant experience to demonstrate adequate levels of literacy and numeracy.
Experience in customer service in the private or public sector.
ECDL or equivalent IT skills by relevant experience.
Knowledge of how a library works.
Ability to deal with difficult situations in a calm and helpful manner.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 19.7%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.
Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. Here at Milton Keynes Council, we pride ourselves on modelling our values, that were co-created with colleague. We are dedicated, respectful and collaborative as we strive every day to make a difference to local people and the community we serve. If you share our values and want to experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.
