Job Introduction
We’re recruiting a Housing Solutions Officer to manage temporary accommodation placements, working with local people who we’ve helped find short term accommodation because they’ve become homeless.
You’ll be part of a team, managing temporary accommodation within a specific area of Milton Keynes.
You’ll work with the public, giving helpful advice, and helping people understand their accommodation agreement. You’ll be a good communicator, able to show empathy and to work professionally in a range of sometimes challenging situations.
As such we’d expect you to have customer service skills and experience to apply to this role, and ideally some experience in a housing role.
A car for business use to travel around Milton Keynes is essential.
Milton Keynes City Council is a modern and friendly place to work. We offer an excellent benefits package including an enhanced pension, generous holiday allowance starting at 28 days as well as a great range of training and development opportunities to help you in your career.
Main Responsibility
- Provide housing management for a patch area of temporary accommodation properties.
- Provide housing related support to temporary accommodation customers.
- Work collaboratively with internal and external stakeholders to provide the best possible temporary accommodation service to customers.
- Manage any breaches of license agreements promptly, discussing with customers, issuing warnings and attending evictions of temporary accommodation customers as required.
- Ensure data accuracy of all records and systems for all temporary accommodation customers.
- Support team in completing sign up's of new temporary accommodation customers.
The Ideal Candidate
- You'll be empathetic and can demonstrate the ability to work positively and professionally with vulnerable customers and often in challenging situations.
- Professional and calmly able to have difficult discussions leading to the most positive outcomes for all parties.
- Ability to work in a fast paced environment and support team colleagues as required.
- Able to manage low level anti-social behaviour and attend evictions on behalf of the organisation as necessary.
- For this role you are required to have a full UK driving licence and access to a car. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
- You will be required to provide evidence of your vehicle insurance with business use. This is required for any role that requires the employee to travel to more than one place of work.
-
Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
