Job Introduction
We're looking for a well organised person to join our dedicated Housing Solutions Team as a Housing Solutions Triage Assistant.
You'll be part of a team who are the gateway to the Housing Solutions Service. Speaking to the public, colleagues and external agencies such as domestic violence support services, probation, police, lettings agencies and private landlords.
You'll be able to build positive relationships and thrive on getting the job done under sometimes challenging circumstances.
You'll be great at finding areas of agreement, seeing the positives in different ideas, and advocating a culture that embraces excellent customer service.
This role is site-based.
Interviews for this role will be held on 25 March.
Main Responsibility
- Provide a proactive triage service
- Be the first point of contact for all new enquiries into the service
- Book appointments for customers
- Giving basic housing advice
- Manage the team inbox
The Ideal Candidate
- Excellent customer service and IT skills
- Able to use own initiative
- Ability to work through complex information to get to the root of the issue
- Should you be offered this role, as part of the pre-employment checks, a Basic DBS will be actioned for you and BPSS Checks
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
