Job Introduction
We have a rewarding opportunity for someone with plenty of initiative and a ‘get up and go’ attitude to join our Care and Response Service as a Service Coordinator. The service provides the highest standard of social and emotional support, and practical help to people to live as independent a life as possible, in their own homes.
You’ll work alongside a team of colleagues, leading the team day to day and providing support to ensure the service runs effectively. You’ll be able to think flexibly and adapt to changing circumstances and have likely worked in a changing environment. You’ll work well both within a team and when you’re using your own initiative.
Main Responsibility
- Provide day to day leadership of the team who deliver person centred services to vulnerable people with complex needs in the community within their own homes.
- Monitoring the changing needs of people using the service and adapting support to effectively meet these needs and ensuring positive outcomes.
- Overseeing the development of positive behaviour support plans, detailed person-centred care plans, risk assessments and detailed manual handling plans through working with health and social care colleagues in a multi-disciplinary manner.
- Provide management support across different locations in the community, monitoring the quality-of-care delivery and ensuring that the service is consistently meeting Care Quality Commission (CQC) standards.
- Work a range of shifts including evening and weekends (AWP applied), providing line management, coaching and development opportunities to the care team and other colleagues within the service.
- Using own professional knowledge and experience to ensure the delivery of service is in accordance with peoples agreed package of care, and individual care plans.
- Overseeing safeguarding and health and safety and using own initiative to identify risks and solutions to arising challenges, reporting any identified issues or concerns to the Registered Manager of the service.
- Ensure that team recording is in accordance with policy and that the services meets legal requirements and guidance, including The Care Act, Mental Capacity Act and CQC standards. This will include regularly completing and contributing to service audits and working actively to identify areas for improvement and efficiency. Any issues or concerns identified must be reported to the Registered Manager of the service.
- Take the lead on and report to the Registered Manager or Service Manager any issues in relation to colleagues’ attendance, ill health, capability management, attendance monitoring, performance management and fact-finding.
- Collating and analysing arising information, writing and delivering reports as required under MKCC policy.
- Ensure that all service user data and recording of service activity on Carefor (care management system) is accurate and up to date. Help to provide and analyse data to assist with the benchmarking of the performance of the service, using this information to help inform service development and improved practices. Data will also be used to inform the Finance Team for invoicing.
- Actively manage first line concerns and complaints investigations from people who use services and their families. Providing clear information to the Registered Manager and Service Manager to ensure any concerns are properly investigated and resolved within agreed timescales. Give regular feedback to the Registered Manager of the service to ensure outcomes are delivered and maintained.
- Working under the direction of the Registered Manager to develop staff skill sets through coaching, multi-disciplinary working, and arranging specific training. Enabling the service to take on service users with complex physical and mental health needs. This may require being involved with specific project work to drive forward service improvement and opportunities.
- Understanding when to escalate and when to proactively and autonomously make and own decisions using professional knowledge and experience. Ensuring these decisions evidence consideration of risk and are made with joint working and ‘one team’ thinking, and that all actions are reported appropriately to the Registered Manager of the service.
The Ideal Candidate
- Demonstrable experience working within services supporting vulnerable adults.
- Ability to demonstrate sound knowledge of relevant legislation including the Care Act and CQC requirements.
- Proven ability to problem solve and manage complex situations, this must include ability to make calm and balanced decisions.
- Proven ability to exercise highly developed influencing skills to affect change across teams delivering complex service to vulnerable people.
- Proven ability to analyse, summarise and write / record relevant information clearly and concisely, linking to planning and completing actions effectively in the best interests of the service.
- For this role you are required to have a full UK driving licence, your own car and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
- Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
