Job Introduction
We’re recruiting a Healthy Relationship Programme Coordination Assistant maternity cover to join our Children’s Services team.
You’ll help us support children, young people and families across Milton Keynes by being a key part of our Healthy Relationship Programme.
We’re a friendly, dedicated and collaborative team, and your work will make a real difference to people who need early help and safe guidance.
This is largely an administrative role where You’ll be the first point of contact via telephone or email contact for families who are referred to the programme, you will be helping them feel comfortable, listened to and supported.
You’ll play an important part in coordinating assessments, training sessions and communication across the service.
This is a rewarding role for someone who enjoys helping people, can work sensitively with families and is confident building professional relationships.
This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day in the office/site per week.
Interviews for this role will be held on 27 April
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Be the first point of contact via telephone or email contact for people referred to the Healthy Relationship Programme, as well as the referrer, with the purpose of arranging allocation/ offer onto a relevant programme / intervention. Manage the Healthy Relationships inboxes with both referrals and enquiries. Process and record referral data onto our system tracker.
- Work alongside the programme coordinator and wider team to triage referrals and agree the right support for each family, including communication with colleagues such as social workers and family centres.
- Co-ordinate programme activity, including scheduling, room bookings, preparing materials, communicating with service users and referrers supporting the upkeep of programme registers.
- Order and maintain resources within budget, including refreshments and course materials.
- Administrative tasks that support the programme and the wider Early Help team.
The Ideal Candidate
- Strong organisational skills, with the ability to keep accurate records and manage communication with a range of colleagues and partners.
- Confidence using financial and administrative systems, including processing purchase orders, invoices and referral data.
- Someone who can quickly assess safeguarding concerns, take appropriate action and share information accurately and responsibly.
- Someone who listens well, stays calm and responds sensitively and supportively during challenging or unexpected situations.
- Emotional resilience and the ability to work with processing sensitive and emotive information around families that are experiencing trauma, harm or distress
- To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If you’re offered the position, we’ll ask for proof of your licence and vehicle insurance, including business use cover. Unfortunately, we won’t be able to confirm your appointment without these documents.
- If you’re offered the role, we’ll arrange an Enhanced DBS check as part of our pre-employment process (unless you’re already registered with the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
Find out more about working with us here: www.mkcounciljobs.org.uk
