Vacancies

Former Rent Officer

Main Responsibility

• Maximising the collection of former rent arrears and other sources of housing related income and reduce the overall level of debt owed to the Council.
• Proactively managing arising work, including addressing complex and difficult tenancy and social issues with residents, signposting and making referrals as appropriate.
• Being helpful to residents, listening to their feedback and showing empathy.
• Helping out with any other tasks within the team.

The Ideal Candidate

• Enjoys talking to people, demonstrating an empathic and robust approach to managing rent recovery.
• Can resolve to conclusion telephone, face-to-face and written enquiries regarding the payment and recovery of debts.
• Ability to use our systems and software, ideally IT Literate in Microsoft Office Applications.
• Someone who understands the political, social and economic drivers and their impact on residents’ lives, demonstrating the use of this knowledge to mentor residents and communities in positive behaviours.
• Have a full UK driving licence and be able to provide evidence of your vehicle insurance with business cover and use of a vehicle.
• Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS checks.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.

• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.

• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.

• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.

• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.