Job Introduction
Our small and friendly Recovery team provides support to some of the most vulnerable people in our community.
We’re looking for a new team member with strong customer service skills, a positive attitude, and a willingness to learn a new role.
You’ll be involved in all aspects of the collection and recovery of Council Tax including maintaining computerised records, chasing unpaid debt and providing advice and support to customers through various channels in order to support with debt resolution.
Although experience is desired, full training can be provided to any applicants demonstrating strong transferable customer service skills.
For further enquiries or an informal chat please contact Julia White on 01908 253113
Main Responsibility
- Assist with the efficient and effective recovery of outstanding revenues in order to maximise the income due to the city council.
- Apply a single view of debt approach to collection and recovery processes in order to provide a holistic approach to the recovery of a customer’s overall debt to the city council.
- Provide administrative support to the Corporate Recovery Team, including support with enquiries from customers, enforcement agents and collection agents and other council departments.
- Monitor payment arrangements and attachment orders for payment compliance and to determine the next appropriate recovery action where these are not maintained.
- Assist with customer enquiries at the Magistrates and County Court in order that customer queries may be resolved, where possible, prior to the court hearing.
- Understand and meet the needs of our customers and identify and signpost customers in need of debt management advice.
The Ideal Candidate
- Ideally you will have experience of working within a busy revenues service.
- Flexible and willing to adapt to change in a busy and demanding environment.
- Proven Customer Service experience.
- Proven experience of Debt negotiation.
- IT Literate in Microsoft Office Applications.
- Experience of using NEC Northgate System.
- Proven aptitude for and experience of working with numbers/financial calculations, able to question and solve practical problems.
- Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you along with BPSS checks.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
