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Customer Liaison Officer (ASTI)

Please Note: The application deadline for this job has now passed.

Job Introduction

The Approved Mental Health Professionals team is a group of trained specialists who work together to help people experiencing serious mental health crises. Their main job is to assess individuals who may need to be detained under the Mental Health Act for their own safety or the safety of others. This process includes evaluating a person's mental state, speaking with their family or carers, and working closely with medical professionals.

The team makes tough decisions aimed to get people the right treatment and support as quickly as possible. They are compassionate and skilled at handling sensitive situations, ensuring that people in crisis receive the appropriate care and protection.

We’re now recruiting a Customer Liaison Officer to join the team and act as a reassuring and supportive point of contact for the families and carers of people in crisis. You’ll be a vital part of the team as you’ll help to ensure the service runs smoothly day to day and will support the referral process and other arrangements and processes necessary for Mental Health Act assessments.

The team is based in the Eaglestone Health Centre on the Milton Keynes University Hospital site.

Previous professional mental health related experience is desirable.

Main Responsibility

  • Receive and screen referrals from members of the public and other professionals.
  • Signpost customers and colleagues to alternative appropriate services.
  • Support AMHPs with information gathering and communication.
  • Support with the team's data handling needs, recording and sharing as appropriate and necessary.

The Ideal Candidate

  • Motivated to communicate with others to achieve best outcomes for vulnerable people.
  • Able to provide a reassuring and supportive point of contact for families and carers supporting people in crisis.
  • Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).

Package Description

In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

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