Job Introduction
We’re recruiting a Support Services Officer to join our dedicated Children’s Services team at Milton Keynes City Council. We are dedicated, respectful and collaborative, and we work together to make a real difference for children, families and carers across the city.
Our team is dedicated to providing essential administrative and finance support to the Corporate Parenting teams. We play a vital role in making sure carers are supported properly and paid accurately and on time. We carry out thorough financial assessments to determine the allowances carers are entitled to. We process payments for foster carers, kinship carers and Special Guardianship Order carers. We also manage all payments and invoicing for external placement agreements, helping the council remain financially responsible.
Alongside this, we help coordinate the fostering panel, support services panel and health forum. We make sure these meetings run smoothly, efficiently and to the required standards. Our work supports social work teams, children and carers, particularly in areas requiring specialist administrative and financial knowledge. When this work is done well, it prevents delays, financial risk and reputational harm.
Site-Based role
This is a Site-Based role, and you’ll be expected to work from the designated workplace.
This post is part‑time and fixed‑term.
- Hours - 26 per week
- Contract length - 12 months
Interviews for this role will be held on 28th May 2026
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Provide direct administrative and business support across Children’s Services, ensuring statutory timescales are met.
- Accurately input and maintain information across council systems, spreadsheets and databases.
- Process financial assessments, purchase orders, invoices and payments in line with council finance procedures.
- Coordinate panels and meetings, including diary management, agendas, minutes and follow‑up actions.
- Act as a professional first point of contact for carers, service users and partner organisations.
- Support colleagues through induction, training and day‑to‑day guidance to maintain high standards of service delivery.
The Ideal Candidate
- NVQ Level 3 in Business Administration or equivalent experience in a busy administrative role.
- Communicates clearly and confidently, including when handling sensitive or confidential information.
- Confident using Microsoft Office and able to learn new systems quickly.
- Able to manage competing priorities and work calmly under pressure.
- Works well with others and supports colleagues to find practical solutions.
- Reflects our values by being dedicated, respectful and collaborative in everything they do.
As part of the pre-employment checks, should you be offered the role, we’ll carry out an Basic Disclosure and Barring Service (DBS) check.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
