Job Introduction
The Care and Response Community Alarm service provides alarm units and ‘red button’ pendants to over 5000 residents within Milton Keynes , enabling vulnerable people to call for assistance at any time of the day or night . Our dedicated call centre at Stantonbury receives around 15000 calls a month and we respond with care , we respond with compassion , we listen , we assess and ultimately, if needed ,we dispatch a responder.
Shifts are 2 day shifts (07:30 - 19:30 ) 2 night shifts (19:30 - 07:30) rolling across an 8 week rota with AWP paid at 35% ( basic pay £20,852 + AWP £7,298.20)
Main Responsibility
As a Care and Response Officer you will be working across all aspects of the service
- call handling - you will learn to quickly determine the nature of the call and provide the most appropriate response
- mobile responder - face to face support in peoples home , assisting after a fall or providing advice and guidance
- installer of equipment in people homes - install and maintain and understand telecare equipment .
Full training is provided for all aspects of the role .
The Ideal Candidate
- You must be caring and want to help people
- You are outwardly calm in a crisis
- You need to be able to listen to what people are saying ,and, to what they are not saying
- A friendly face
- Chatty , reassuring and professional
- Flexible and adaptable - no 2 days are the same
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 19.7%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.
Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us. Here at Milton Keynes Council, we pride ourselves on modelling our values, that were co-created with colleague. We are dedicated, respectful and collaborative as we strive every day to make a difference to local people and the community we serve. If you share our values and want to experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.
