Job Introduction
We’re recruiting a Tenancy Sustainment Officer to join our Housing Operations service and help residents overcome challenges, stay in their homes and build greater independence.
You’ll work directly with vulnerable and at-risk residents, getting to know their individual circumstances and finding practical ways to help them maintain a successful tenancy.
Every case will be different, from helping someone struggling with rent arrears or anti-social behaviour to supporting residents affected by hoarding, safeguarding concerns, mental health needs or substance misuse.
You’ll manage complex cases, carry out assessments and home visits, and bring together colleagues and partner organisations to find the right way forward.
At the heart of the role is early intervention: spotting when someone’s tenancy is at risk and taking positive action to help prevent homelessness, eviction or tenancy breakdown.
It’s a rewarding role where your work can make a real difference to someone’s home, wellbeing and independence.
At Milton Keynes City Council, we’re committed to making our city a better place to live, with tackling social inequalities and delivering decent, affordable homes among our priorities.
Site-Based role
This is a Site-Based role, and you’ll be expected to work from the designated workplace.
Interviews for this role will be held on 23rd November 2026
Please note, interviews are held in person.
Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Manage a varied caseload of vulnerable and at-risk tenants, assessing their needs and agreeing tailored plans that help them sustain their tenancy.
- Provide early support where issues such as rent arrears, anti-social behaviour, hoarding, safeguarding concerns, mental health needs or substance misuse could put a tenancy at risk.
- Work collaboratively with housing colleagues, Adult Social Care, health services, voluntary organisations and other partners to coordinate support and help prevent homelessness, eviction and tenancy breakdown.
- Lead complex tenancy sustainment cases, carry out home visits and welfare checks, identify risks and safeguarding concerns, and make referrals to specialist services where needed.
- Help residents access welfare benefits, financial inclusion services, employment support and community resources, as well as delivering pre-tenancy training on tenant rights, landlord responsibilities and being a good neighbour.
- Maintain clear and accurate case records, analyse information and use learning from your casework to demonstrate outcomes and help improve the service.
The Ideal Candidate
You’ll bring significant relevant experience or equivalent expertise gained through working with vulnerable residents in social housing, housing management or a support setting, including managing complex cases and delivering successful tenancy sustainment outcomes.
You’ll combine a strong understanding of housing legislation, including landlord rights and responsibilities, with knowledge of the welfare benefits system.
When situations become challenging, you’ll be able to negotiate, remain resilient and use conflict-resolution, coaching and mediation skills to help find a constructive way forward.
Building trust with people in different circumstances will be central to your approach, and you’ll be confident adapting how you communicate with residents who may have experienced domestic abuse, institutionalisation or chronic homelessness.
Working independently will come naturally to you, and you’ll be comfortable assessing risk, prioritising a varied caseload and deciding which interventions are appropriate.
Just as importantly, you’ll bring our values of being Dedicated, Respectful and Collaborative to your work, building positive relationships with residents, colleagues and partners while taking ownership and working safely.
Full UK Driving Licence and access to a vehicle
To be successful in this role, you’ll need a full UK driving licence and access to a vehicle. If we offer you the role, we’ll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We’re unable to confirm an appointment until these documents are received.
As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.
We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.
