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Systems Officer

Job Introduction

  • The Business Improvement and Housing Systems team are starting an exciting new journey, as we have just entered a contract with our supplier (NEC) to develop our Housing IT system to support our housing services.
  • This is an opportunity to join our team and play a huge part in shaping the delivery of the new Housing Systems to all our operational teams.
  • You will support all the teams who are providing housing services to residents and aiming to continuously improve the customer experience both internally and externally.
  • You will be working with a committed and enthusiastic team, aware of the challenges ahead, and motivated by the opportunities to learn and experience a full programme of systems change.

Main Responsibility

• Support the Housing Systems Manager to help design, build and implement fully supported housing modules, ensuring effective performance and business improvement related services

• Ensure we control and maintain the Housing Systems including data management, and business intelligence

• Working across all operational teams, understanding their service delivery requirements to deliver performance management reporting which will drive improvement

The Ideal Candidate

• You will need to have experience of supporting the delivery of IT System improvements

• Experience of SQL and database skills to provide accurate data reporting as the business requires

• Knowledge/experience of working in social housing

• You will have excellent IT skills and able to use MS Office packages

• Excellent administrative skills to support all elements of change including workflows, process mapping etc

• Good customer skills, and able to communicate effectively to understand the operational requirements

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
  • 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
  • Holiday Purchase Scheme
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme
  • Health Cashplan
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles)
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
  • Childcare Subsidy

About the Company

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

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