Job Introduction
This is an interesting opportunity for a confident, well-organised person to lead the business support team within our busy Building Control service.
Building Control ensures that local buildings meet standards for safety, inclusivity, and efficiency. Business support colleagues play an important role in what we do, whether by giving advice to customers or making sure applications are accurately documented.
As the Specialist Business Support Team Leader, you’ll help to bring about change within the team, so we can become even more efficient.
This role is site-based at our offices in central Milton Keynes.
Main Responsibility
- Processing building regulation applications and deliver exceptional customer service, both over the phone and via email.
- Keeping processes documented and under review in line with our LABC quality assurance accreditation ISO9001.
- Responsible for raising sales invoices, purchases orders and carrying out associated financial processes.
- Responsible for the day-to-day management of the building control IT system and liaising with the service providers as needed.
- Manage and support the business support team to deliver the best for our customers.
The Ideal Candidate
- Level 3 in Business Administration or equivalent or able to demonstrate significant administrative experience.
- Previous experience of management and delivering business support in a complex and technical service, including providing in house training.
- Excellent verbal and written communication skills, including customer services skills and conflict management.
- Highly proficient IT skills, with demonstrable high level of competence in data analysis and presentation, Excel, Word, Microsoft 365 and bespoke databases. A proven ability to quickly and confidently learn how to use a variety of IT systems.
- Working knowledge of Quality Management System and process mapping and implementation.
Skills Required:
- Ability to effectively manage a team to perform to high standards and continuously evolve and improve.
- To be able to work independently; analyse the situation and information and make well considered decisions.
- Ability to lead change and work with others to facilitate changes whilst finding ways of helping others to find solutions to problems.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
