Job Introduction
We have an exciting opportunity for a Specialist Business Support Officer to work within our Safeguarding Adults Team.
You’ll join a vibrant and friendly team of social workers, social work assistants and another business support officer, to support the team in responding to concerns received via email, phone and our online portal.
You’ll be the first point of contact for the public, providers, and colleagues where you’ll provide support, advice, and guidance. You’ll escalate safeguarding concerns to the team.
Main Responsibility
- Work as a member of the Adult Social Care Safeguarding Team, as the single point of access for customers, both public and professionals who contact MKCC.
- Maintain accurate records and to capture and analyse the information to ensure that all referrals are managed in an effective and timely manner at all times.
- Monitor referrals and escalate priority matters to the social workers/screening/manager for consideration in line with legal requirements.
- Co-ordinate internal processes for the team, in liaison with social workers, making referrals, organising meetings, and obtaining information from external agencies.
- Demonstrate ability to use own judgements and creativity to assess situation, solve straight forward problems and adapt to new ways of working.
- Provide information and advice service for professionals, customers and their representatives who require help, advice or support while employing a diverse range of communication methods, both written and oral.
The Ideal Candidate
- Knowledge of adult safeguarding
- Knowledge of Adult Social Care
- Excellent IT skills
- Excellent communication skills
- Ability to prioritise tasks
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
