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Service Manager (Principal Occupational Therapist)

Please Note: The application deadline for this job has now passed.

Job Introduction

This is a new and exciting role in the Adults Directorate, reporting to the Head of Home Care, Reablement and Community OT.   The aim is to deliver inspirational and motivational management to a team of qualified and unqualified occupational therapists.  This role will contribute to the re-design and transformation of the service, whilst continuing a strong focus on delivering quality for the residents of Milton Keynes.

We want someone who will lead on excellence and undertake Principal Occupational therapy responsibilities as specified in the Care Act.   Someone who can champion occupational therapy and engage with key internal and external partners to promote multi-disciplinary case management to achieve efficiencies with service delivery.   

They will need to have extensive and proven experience of developing and implementing a workforce strategy with quantifiable performance results.  To demonstrate experience of effective performance management and resolution of complex HR issues.   Ultimately to be able to produce solution and business focused results. 


Main Responsibility

Delivering inspiring and motivational management to develop and guide a team of Occupational Therapists providing advice and feedback to ensure continued development and delivery of high-quality work.  Contribute to re-design of the service, leading on transformation and organisational change with a strong focus on delivery of objectives.

To champion excellence in Occupational Therapy practice and undertake Principal Occupational Therapy responsibilities as specified in the Care Act. To develop and implement Occupational Therapy Quality Standards and an Assurance Framework, exploring the use of a range of methods such as themed audits and observation of direct practice.  

To develop and implement a workforce strategy and plan for the COT Service, that includes ensuring the team has the right skill mix, achieved by robust recruitment and retention and developing a range of progression opportunities to support career development. 

Ensure a high standard of management across the service, including completion of 1:1s, reflective practice case management discussions, peer learning events and team meetings.  Working with colleagues to ensure delivery of appropriate training and monitor and address performance and fitness to practice issues.  Manage complex HR issues ensuring matters are resolved in accordance with policies.

Manage and monitor service budgets to ensure that financial targets are met, forecasts are accurate, and systems are in place to identify pressure areas and respond appropriately.

To promote Occupational Therapy as a key component of multi-disciplinary and integrated working in order to drive new ways of working and identify and achieve efficiencies and or savings.

The Ideal Candidate

We want someone who is a strong advocate of our values of Milton Keynes Council, and can bring these to life with their approach and style of management.   This opportunity will focus on delivering change whilst improving quality for the users within Milton Keynes.

If you are a strong communicator, with excellent negotiation and are able to influence at a strategic level this role may be for you.

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
  • 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
  • Holiday Purchase Scheme
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme
  • Health Cashplan
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles)
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
  • Childcare Subsidy

About the Company

Milton Keynes is a diverse, multi cultural, adrenaline packed expanding city with so much to offer on its door step. From beautiful open spaces, a busy theatre district, large shopping centre to a number of cultural and leisure facilities.

Milton Keynes Council has an array of responsibilities, such as: education, housing, highways and social services. Altogether, the council provides over 240 services to the citizens of Milton Keynes, and to meet such an extensive and diverse range of challenges we must be innovative and dynamic to provide services successfully to meet the increasing demands that will accompany the growth of Milton Keynes. How better to contribute to that continued success than through a unique and rewarding career with us.  Here at Milton Keynes Council, we pride ourselves on modelling our values, that were co-created with colleague.  We are dedicated, respectful and collaborative as we strive every day to make a difference to local people and the community we serve.  If you share our values and want to experience a fulfilling job measured on outcomes and results with great work-life balance, make a move to Milton Keynes Council.

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