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Senior Business Support Assistant - Home Care & Reablement

Please Note: The application deadline for this job has now passed.

Job Introduction

Both services looking to recruit to this role are Domiciliary Care services, where carers visit people in their own homes to provide support to Adults (18+) with a wide variety of care needs. The purpose of our services are to enable people with care and support needs to remain living in their own homes. Our Home Care Service provides long term complex care and our Reablement Service focuses on providing short term care to people who have seen a recent change in their ability to manage their own care needs, and need support to regain their independence.

Our Home Care Service is based in Simpson, Milton Keynes. Our Reablement Service is based in Bletchley Community Hospital.

The successful candidate will be responsible for managing a small team of administrative staff in each team, ensuring that a highly effective and efficient business support in provided.

Both services are registered with the Care Quality Commission (CQC), so it is important that the administrative support provided supports the services with ensuring that CQC issued guidance and regulations are met at all times.

Main Responsibility

*  To provide a highly effective and efficient business support within the service, managing a small number of Business Support Assistants, delegating tasks such as audio/copy typing, scanning/indexing documents, photocopying (not an exhaustive list). 

* Ensure that work produced by the Business Support Assistants is of a good quality and that timescales are met.

* Use IT systems to organise and manage data, following agreed processes under the guidance of the Registered Manager or Service Manager of the service.

* Support with processing financial transactions in line with the councils finance procedures.

* To provide a polite, professional first point of contact for service users and other professional staff visiting service facilities, escalating any potential issues to management.

* Take responsibility for, and be committed to personal and professional development and keep up to date with law, regulation, guidance, standards, Government policy and research relating to all aspects of the work.

The Ideal Candidate

The ideal candidate will be somebody that is able to work in a flexible manner to meet the needs of the service. They should hold (or be willing to work towards) a Level 3 Business Administration qualification or have equivalent and relevant experience. Excellent IT skills are absolutely essential for the role.

The post holder will be expected to operate in line with Milton Keynes Council's values which are: "We are: Dedicated, Respectful and Collaborative". They must be able to work well as part of team, but also be able to work independently.

The successful candidate must feel comfortable dealing with people, and have a good telephone manner. They should have excellent verbal and written communication kills with expertise in taking complex minutes, report writing and data analysis and presentation.

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
  • 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
  • Holiday Purchase Scheme
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme
  • Health Cashplan
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles)
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
  • Childcare Subsidy

About the Company

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

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