Job Introduction
We’re looking for someone with extensive experience in IT application support to join our friendly and collaborative team as a Senior Application Support Engineer.
You’ll provide technical support for applications and software to end users and ensure robust, resilient, and secure applications are maintained and improved to comply with legislative requirements and business needs.
You’ll also act as a mentor to help other colleagues in the team reach their full potential.
Milton Keynes City Council is a modern and friendly place to work. We offer an excellent benefits package including an enhanced pension, generous holiday allowance starting at 28 days as well as a great range of training and development opportunities to help you in your career. Colleagues may be site-based or home-based, depending on the needs of the role and their own preference.
Main Responsibility
- Provide second-line technical support for applications and software to end users to ensure that robust/resilient and secure applications are maintained, improved and managed to comply with legislative requirements and business needs.
- Own, manage and resolve support calls to fix incidents and deliver service requests within agreed service levels.
- Own, scope, plan and deliver medium-sized projects to maintain/develop the application portfolio.
- Create and improve application documentation to increase understanding of the applications and to share knowledge within the team, ICT and across the city council when appropriate.
- Act as a mentor within the team to help develop Application Support Engineers to reach their full potential.
- Manage relationships with customers and suppliers to improve communication and understanding of business needs/technical requirements.
The Ideal Candidate
- Extensive demonstrable technical experience in supporting IT applications (including pro-active monitoring and improvements to reduce the amount of support needed) working within agreed service levels.
- Experience in scoping, planning, managing and delivering medium-sized IT projects, such as complex (multiple business areas and/or integrations) application upgrades.
- Ability to communicate clearly and effectively.
- Able to act as a mentor to coach colleagues to develop to their full potential.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, excellent pension scheme widely regarded as one of the best available.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
