Job Introduction
We’re looking for a reliable and enthusiastic library assistant to join our team on site at Central Milton Keynes Library.
You’ll be front of house directly helping people use the library so excellent customer service skills are essential. You’ll floor walk to ensure stock is returned to shelves in an appropriate manner and assist customers using IT facilities.
This is a part time role working four hours per week pro rata (10am to 2pm) every Saturday, occasionally working as a lone worker.
Milton Keynes City Council is a modern and friendly place to work. We offer an excellent benefits package including an enhanced pension, generous holiday allowance starting at 28 days pro rata as well as a great range of training and development opportunities to help you in your career.
Main Responsibility
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Undertake counter and enquiry desk duties.
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Support customers using library IT facilities.
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Undertake administrative routines as required.
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Participate in supervision of library volunteers.
The Ideal Candidate
- GCSE maths and English A-C grade or relevant experience to demonstrate adequate levels of literacy and numeracy.
- ECDL: or equivalent IT skills by relevant experience.
- Experience in customer care service in private or public sector.
- Good communication skills for customers and staff.
- Ability to deal with difficult situations in a calm and helpful manner.
- Ability to drive and have access to their own vehicle would be desirable.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, excellent pension scheme widely regarded as one of the best available.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
