Job Introduction
This role is part of a team that provides specialist support and training for school business managers and administration staff in the use of the SIMS and FMS administration software management information systems (MIS). The post holder will take specific responsibility for areas in the system related to SIMS Finance, Personnel and Resource modules, and for SIMS Core, Pupil Performance, Attendance, Reporting and Behaviour modules. However, the ability to support other SIMS and non-SIMS software modules will be required.
Collaboration is required between the holder, team and other MKC/ICT services to deliver business application support services to schools including diagnosis and resolution of software and system issues; liaison with external suppliers; delivering training in both formal and informal environments and testing of new releases, including the development and production of system/user documentation.
Main Responsibility
- Provide support for SIMS software and develop expertise in other software areas to ensure a comprehensive service to customers.
- Contribute to the Service Desk in order to provide part of the necessary skills set required to maintain customer confidence.
- Advise schools on management and administrative solutions available through the use of ESS SIMS to facilitate effective administration school management.
- Write and deliver training courses on a variety of software, specifically financial, personnel, performance, reporting, attendance or pupil modules, for delivery to schools and LEA clients. They should be able to tailor training and consultancy for individual schools’ and LA requirements to facilitate best practice use of the software.
- Develop and maintain links with schools, LA services and the software suppliers in order to provide solutions to education related information systems requirements.
- Maintain an awareness of appropriate educational issues in order to sustain credibility with customers.
- Develop ways of extending the usage and scope of SIMS and administrative software in schools and the LA.
- Communicate appropriately with technical and non-technical staff, verbally and in writing.
The Ideal Candidate
- Experience in using SIMS & FMS products.
- Experience of working in or with schools.
- Experience in producing documentation for IT support purposes and end-users.
- Can communicate clearly and effectively both verbally and in writing.
- Some IT knowledge would be an asset.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%
- 27 days annual leave per year in addition to statutory and public holidays, rising to 31 days after 5 years
- Holiday Purchase Scheme
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, Apprenticeship Programmes (junior and senior), coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme
- Health Cashplan
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles)
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs)
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
- Childcare Subsidy
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
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