Job Introduction
We're looking for enthusiastic and positive individuals to work as part of our friendly Revenues Team.
You'll manage the billing, collection, and recovery of Council Tax, ensuring compliance with regulations and providing support to our community's most vulnerable members.
We welcome collaborative thinkers, excellent communicators and individuals who are eager to develop a broad range of skills within our service.
Your commitment to supporting our residents and your strong customer service skills will be essential in this role.
For more information or an informal chat please contact Sophie Hunt, 01908 2523722 or Jack Haines, 01908 252745.
Interviews will be held 20 and 21 May.
This role is may suitable for home working, following an assessment.
Main Responsibility
- Updating the Council’s Council Tax billing system to ensure that bills issued are correct and in accordance with the appropriate regulations, legislation, and guidance.
- Offer advice and guidance to customers on all aspects of Council Tax, including discounts and exemptions.
- Undertake all necessary duties for the efficient billing, collection, and recovery of the Council Tax.
- Liaising with stakeholders, including enforcement agencies, employers for attachments and other Council departments where required.
- Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.
- Communicating with customers via phone to discuss and negotiate payment options.
The Ideal Candidate
- Experience in administering Council Tax accounts is preferred.
- Flexible and willing to adapt to change in a busy and demanding environment.
- Proven Customer Service experience.
- Proven experience in debt negotiation.
- Proficiency in Microsoft Office 365 applications, including Excel and Word.
- Experience of using NEC Northgate System • Strong communication skills across various channels.
- Capable of meeting challenging deadlines.
- Ability to undertake repetitive and high-volume tasks whilst maintaining attention to detail and accuracy.
- Please note, should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS checks including three-year worth of references.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
