Job Introduction
Our small and friendly Financial Assurance team complete regular inspections of new and empty properties to ensure that our Rating and Valuation lists are as up to date as possible, ensuring the maximum revenue for Milton Keynes City Council.
As part of our ongoing partnership with Horsham District Council, our team will also be managing their inspection process and completing all the necessary work that goes alongside the physical inspection process.
We’re looking for a new team member with strong customer service skills, a positive attitude, and willingness to learn a new role.
You’ll be involved in all aspects of the inspection process, from allocating inspections, issuing completion notices, updating our processing systems (NEC Northgate and Capita Academy), and providing advice and support to customers through various channels in order to support with any disputes that may arise.
As part of this new role, you may be required to complete property inspections within Milton Keynes during busy periods, or periods of absence of our other inspectors. Although experience is desired, full training can be provided to any applicants demonstrating strong transferable customer service skills.
For further enquiries or an informal chat please contact Corey Wallinger on 01908 253743.
Interviews will take place 13 December 2024.
Main Responsibility
- Assist with the efficient and effective inspection processes within Milton Keynes City Council and Horsham District Council.
- Assist with project work to ensure that the data held within our process systems are as accurate as possible.
- Provide administrative support to the Financial Assurance Team, including support with enquiries from customers, senior managers, and other council departments.
- Assist with enquiries from the Valuation Office Agency and provide evidence or support where appropriate.
- Provide support to the Team Leader when necessary, so that the KPI’s are met, and targets achieved.
- Understand and meet the needs of our customers and identify and signpost customers in need of debt management advice.
The Ideal Candidate
- Ideally you will have experience of working within a busy revenues service.
- Flexible and willing to adapt to change in a busy and demanding environment.
- Proven Customer Service experience.
- Proven experience of negotiations.
- IT Literate in Microsoft Office Applications.
- Experience of using NEC Northgate and/or Capita Systems.
- Proven aptitude for and experience of working with numbers/financial calculations, able to question and solve practical problems.
Please note, should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you and BPSS checks including three-year worth of references.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
