Job Introduction
We’re seeking a Registration Officer (Relief) with excellent customer service skills to join our Registration Team.
You’ll be required to cover registration tasks as and when required, which can be at short notice. The role is ideal for someone who enjoys working in a fast paced and varied customer facing role.
As a Registration Officer (Relief) you’ll register life events such as births and deaths and make arrangements for marriages and civil partnerships. The people we help may display a range of different emotions at a life changing time, so you’ll need to demonstrate empathy, good communication skills, understand the importance of confidentiality, tact, diplomacy, attention to detail and confidence.
This is an office-based role working weekdays, though some weekend cover is required as we operate 365 days per year. A full driving licence and DBS check are required.
This role is to cover annual leave, periods of sickness and peaks in demand
Interviews will be held on 16 and 18 September.
Main Responsibility
You will support the Registration Team with their regular duties; this may be at short notice.
- Undertake daily appointments to register births, stillbirths, and deaths; attest notices of marriage and civil partnership and deliver statutory and non-statutory ceremonies in line with policy and statute.
- Complete all services accurately, within legal timescales as per legislative practice.
- Maintain all procedures which ensure the safekeeping of records, data, and secure stock items.
- Provide excellent customer service; managing the expectations of customers during emotional events as well as dealing with any issues.
- Ensure all registrations and ceremonies are delivered professionally to a high standard. Work as part of a team in a pressurised customer facing environment.
The Ideal Candidate
- Previous Registration experience is desirable.
- GSCE Grade A-C in English and Mathematics.
- IT literate and can use Word, Excel and Outlook to a proficient standard.
- Experience in working within a customer facing environment whilst providing excellent customer service.
- Able to understand, interpret and adhere to legislation, regulations, and policies.
- Excellent time management, attention to detail, planning and organisational skills and can work under pressure, multi-task and problem solve.
- Excellent communicator with customer engagement skills and is confident to present to large groups.
- A professional manner with the ability to work with professionals to ensure the smooth running of registration services and ceremonies.
- Flexible approach and can provide support to the Registration team when required.
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
- Should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
