Job Introduction
We're looking for a Registration Officer Citizenship and Systems to join our dedicated Registration Service team.
This is a rewarding role for someone who is equally confident speaking to groups of people and using technology to improve services. You'll help create memorable moments for new citizens while developing the systems and digital services that support residents across Milton Keynes.
You will take the lead on important booking, income and customer systems that support the day-to-day operation of the service.
One day you'll be managing booking systems, improving online services, analysing data and helping to deliver service improvements that make it easier for residents to access support and the next, you could be leading citizenship ceremonies to Home Office requirements and welcoming new citizens in a professional and engaging way.
You'll also provide expert advice on registration matters, support colleagues and partners with complex enquiries, and play a key role in shaping how the service works in the future.
We're looking for someone who enjoys working with people, is confident presenting to audiences, and has strong digital and systems skills with a keen eye for service improvement.
Site-Based role
This is a Site-Based role, and you’ll be expected to work from the designated workplace.
Interviews for this role will be held on 29th October 2026
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.
Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Leading on the management, development and continuous improvement of registration booking systems, websites and customer self-service tools.
- Providing specialist support and guidance on registration services, ceremonies and citizenship enquiries.
- Coordinating and delivering citizenship ceremonies and appointments while ensuring compliance with Home Office requirements and statutory timescales.
- Managing income processes, financial records, reporting requirements and audit records for the service.
- Acting as the first point of contact for registration systems, testing, user acceptance testing and technical improvements.
- Supervising Ceremony Officers, supporting recruitment activity and carrying out regular one-to-one meetings.
The Ideal Candidate
- You'll hold an IT qualification or be able to demonstrate equivalent practical IT skills, including experience of using databases and specialist systems.
- Comfortable explaining complex information, you can communicate clearly with colleagues, partners and members of the public.
- Bringing knowledge of registration and citizenship legislation and practice, you can apply regulations confidently and accurately.
- Experienced in delivering a presentation to different audiences, such as members of the public or internal colleagues and delivering clear and engaging guidance and training sessions..
- A proactive and organised approach enables you to prioritise changing workloads, use your initiative and support the work of others.
- Skilled in handling financial transactions and processes, you have experience of managing card, cash or banking procedures accurately.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Roles are either ‘site based’ or ‘home based’.
Site based roles are mainly based at the workplace, with the option to work from home for up to two days a week, depending on service needs.
Home based roles are mainly based at home, with the expectation of attending the workplace up to one day a week.
The working arrangement for each role is set by the manager, based on service requirements.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.
