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Quality and Compliance Officer

Please Note: The application deadline for this job has now passed.

Job Introduction

Our Quality and Compliance Team, part of adult services commissioning, manages the quality and compliance of all the city council’s social care providers.

We assess and support providers to ensure they are providing the right quality of services and are compliant with regulatory frameworks and guidance. We’re recruiting a Quality and Compliance Officer to join the team in this work.

Ideally you’ll have knowledge of social care and relevant legislation and experience of working in a similar field or role.

Main Responsibility

  • Undertake quality assurance reviews of services commissioned by MKCC/MKCCG to make sure best value for money is delivered and to ensure the strategic local population needs are met.
  • Monitor and analyse the quality and performance of service providers to identify non compliance with contractual obligations. Recommending and managing corrective action and service improvements.
  • Develop and manage consultation arrangements with service users, family carers, service providers and other relevant stakeholders to ensure individual and population level outcomes are met.
  • Ensure compliance with relevant legislation, guidance and directives, and to identify areas of good practice to develop within providers / contracts.
  • Actively promote the city council’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults at a level proportionate to your role.​

The Ideal Candidate

  • An experienced practitioner from a social care background.  
  • The ability to engage with social care providers, visit, and undertake quality assessments, working with the providers to develop action plans to improve their systems, procedures, and policies. 
  • Strong negotiation and interpersonal skills, and a calm approach to resolving issues. 
  • A positive mentality, and a commitment to making a difference for people.
  • A team worker who supports the team and works collaboratively with colleagues, providers, and partner agencies.
  • Someone who takes pride in their work and is adaptive and flexible in their approach.
  • For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.

Package Description

In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

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