Job Introduction
Are you looking for a rewarding and flexible job that fits around your other commitments? We have a great opportunity for someone with plenty of initiative and a ‘get up and go’ attitude to join our team.
We provide high-quality support in services and in people’s homes to adults who may be older, have learning disabilities, be living with dementia or have other complex health needs.
As a Relief Provider Services Assistant Team Leader, you’ll be responsible for operationally overseeing and managing teams on site in services such as Day Services and Supported Housing schemes or supporting carers and teams who are delivering care and support to people in their own homes. You’ll also plan and delegate work as well as prepare and implement staff rotas to ensure people receive high quality care in accordance with their care plans.
It’s an interesting and varied role where no two days are the same and our services are all different and are dispersed across Milton Keynes so you will need to be adaptable to work in a range of situations.
You’ll be a good communicator, able to think flexibly and adapt to changing circumstances. You’ll have likely worked in a fast paced and changing environment. You’ll work well both within a team and when you’re using your own initiative.
As a relief worker, you’ll be asked to cover shifts occasionally at short notice, including for holidays, sickness, and training days. Some shifts will be on weekends and bank holidays.
Our services are rated as ‘good’ by the Care Quality Commission (CQC). We offer training and coaching in addition to a wealth of in-team experience to help you gain the specific skills and knowledge you’ll need. We’re looking for someone who is interested in continuous personal development and who can commit to completing relevant mandatory training.
Main Responsibility
- Operationally managing and leading a team.
- Planning and distributing work schedules and rotas.
- Recording information using IT systems.
- Preparing written reports and verbally leading on shift handovers and feedback.
- Ensuring that care and support is delivered in line with individual care plans.
- Understanding when to escalate and when to proactively and autonomously make and own decisions using professional knowledge and experience.
- To effectively communicate with service users, families, colleagues and stakeholders.
- Complete all mandatory and additional training identified as required.
The Ideal Candidate
- Will have completed NVQ Level 3 Health and Social Care qualification or equivalent.
- Has experience of supervising people and managing and leading teams.
- Can demonstrate knowledge of relevant legislation including the Care Act and CQC requirements.
- Able to problem solve and manage complex situations, which includes the ability to make informed and reasoned decisions.
- Proven ability to analyse, summarise, write and record information accurately which can inform service planning and implementing actions in the best interests of the service.
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business cover and use of a vehicle. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
