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Outreach Support Worker

Please Note: The application deadline for this job has now passed.

Job Introduction

We’re seeking someone who enjoys talking to people and trying to put things right to join our progressive Rough Sleeper Team as an Outreach Support Worker.

Our team provides support to individuals who are experiencing rough sleeping or are at risk of rough sleeping. This includes managing an emergency night provision which provides overnight accommodation for up to 19 people at a time who would otherwise be sleeping rough.

As an Outreach Support Worker you’ll be responsible for providing advice and assessing people’s circumstances. It’s a very rewarding role. You’ll need to be able to put people at ease and can remain calm and measured in challenging situations.

Working hours would be 6am – 2pm on a rota basis covering weekends and bank holidays.

Main Responsibility

  • Working to a field-based rota whilst prioritising workload.
  • Practical evidence of developing and maintaining good working relationships for partnership working with a wide range of customers, partners and stakeholders.
  • Ability to respond effectively to changeable or challenging situations, remaining clam and measured in approach to challenge.
  • High level of organisation skills and good level written and oral communication skills, including the ability to provide a high level of negotiation skills and manage complex situations effectively.​

The Ideal Candidate

  • Enjoys talking to people and trying to put things right.
  • For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business use and access to a car. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
  • Flexible – you might be asked to change your schedule to support with the needs of the service.
  • Professionally curious - you want to explore and understand what is happening rather than making assumptions or taking a single source of information and accepting it at face value.
  • Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).


Package Description

In addition to your salary, we offer a range of benefits including:

  • Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
  • Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
  • A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
  • Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
  • Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

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