Job Introduction
We’re seeking an Operational Manager to join our Day Services team who provide support for vulnerable adults.
You’ll lead a team who provide person centred services and provide management support across a range of service locations including the community.
You’ll have detailed knowledge of all service areas in order to offer direct management and support as required to meet service need. This will include understanding and facilitating opportunities for improving join working and potential efficiencies across the service.
Milton Keynes City Council is a modern and friendly place to work. We offer an excellent benefits package including an enhanced pension, generous holiday allowance starting at 28 days as well as a great range of training and development opportunities to help you in your career.
Main Responsibility
- Directing teams to provide person-centred services for vulnerable adults.
- Monitor the changing needs of the people that utilise the service and adapt their support to effectively meet their needs to promote positive outcomes for people.
- Incorporating Positive Behaviour Support plans, collaborative multi-disciplinary working, continuous observation, mentoring and coaching to ensure high quality skill set of teams to ensure services are delivered in accordance with the agreed package of care. This includes those managed through external funding care providers.
- Required to liaise with commissioning agencies to ensure the package of care is correct and this can be evidenced for auditing purposes.
- Provide day to day people management of Team Leaders, Nurses, Housekeepers, Administrative team colleagues etc across service locations and within the community in line with MKCC policies.
- Duties may include attendance monitoring, performance management, and recruitment and induction of new colleagues into the service.
- Facilitating team working and ‘one team’ thinking through guidance and direct support.
- Having detailed knowledge of all service areas to offer direct management and support as required to meet service need. This will include understanding and facilitating opportunities for improving joint working and potential efficiencies across the service.
- Assist on the analysis, benchmarking and interpretation of data and information to inform service development and improved practices, collating and presenting reports for a range of audiences to facilitate review, planning, monitoring and intervention.
- Develop new and existing projects in conjunction with service provision and business need under the supervision of a Line Manager and /or Service Manager.
- Ensure that all internal recording is consistent with statutory framework and requirements.
- Monitoring of policies and procedures for compliance with all applicable legislation such as The Health and Social Care Act 2012, Health and Safety at Work Act 1974, Clinical Governance, CQC, internal MKCC policies, local service procedures and other statutory bodies as required.
- Actively manage first line concerns and complaints, carry out investigations and resolve within agreed timescales. Report areas of potential service improvements, developing feedback and ensure outcomes and improvements are delivered and maintained.
- Deputise for the management team, undertaking delegated complex tasks requiring resource management and to use own initiative to determine and manage risk ensuring any service issues or risk are reported to the Service Manager or Line Manager.
The Ideal Candidate
- Our ideal candidate would have a genuine desire to provide meaningful, considered support and have the ability to thrive in a person-centred environment.
- Able to keep service user’s views and preferences at the heart of planning and decision making and a staff team member who is self-motivated, resilient, and well-organised.
- Experience of all aspects of carrying out assessments and audits and able to keep up to date with legislation, best practice and changes within health and social care.
- Must have the ability to work well under pressure and is flexible to meet the needs of people we support. An effective written and verbal communicator who is friendly and approachable, but able to be assertive and maintain a professional approach.
- Experienced in the management of care and support staff, including experience of team building and maintaining a highly motivated team.
- For this role you are required to have a full UK driving licence and provide evidence of your vehicle insurance with business use. If you are successful, you will be required to supply evidence of your licence prior to starting the role.
- Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service).
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
