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Library Volunteer Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

We’re looking for a reliable, enthusiastic and motivated Library Volunteer Coordinator to join our team at Milton Keynes City Council Libraries.

You’ll recruit, train and manage the library services volunteers across all our sites.

This is a part time role working 15 hours per week pro rata and is based at Central Milton Keynes Library.

Main Responsibility

  • Responsible for the recruitment, training, and development of the library volunteers across the service to ensure high standards of customer care.
  • Develop and manage volunteer policies, procedures, and standards of volunteer service provision within the library service by keeping up to date with legislation.
  • Maintain accurate records and provide timely statistical reports.
  • Identify and implement ways to recruit new volunteers

The Ideal Candidate

  • GCSE maths and English A-C grade or relevant experience to demonstrate adequate levels of literacy and numeracy.
  • Ability to use a range of ICT software/hardware including MS office, information databases and specialised Library specific applications.
  • Experience in frontline working and customer care service in private or public sector.​
  • Good communication skills for customers and staff, written and oral.
  • Experience working with volunteers, would be an advantage.
  • Ability to deal with difficult situations in a calm and helpful manner.

Package Description

​We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-

  • Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
  • 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
  • Holiday Purchase Scheme.
  • Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
  • Cycle to Work Scheme.
  • Health Cashplan.
  • MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
  • Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
  • SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
  • Homebuy Scheme (for eligible roles).
  • Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
  • A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
  • Childcare Subsidy.

About The Organisation

Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.

Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.

Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.

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