Job Introduction
We're looking for a reliable and enthusiastic Library Assistant to work at our busy Central Library on a part time basis.
The role will work alternate Saturdays and an alternate late night in the week. Please see the document attached for the working pattern.
You will be front of house dealing directly with customers and helping them while they use the library. Therefore, excellent customer service skills are essential.
You will floorwalk to ensure stock is returned to the shelves in an appropriate manner and assist customers using IT facilities.
Main Responsibility
- Undertake counter and enquiry desk duties.
- Undertake administrative routines as required.
- Participate in training and supervision of library volunteers.
- Able to work with groups of children and deliver story times.
The Ideal Candidate
- GCSE maths and English A-C grade or relevant experience to demonstrate adequate levels of literacy and numeracy. ECDL: or equivalent IT skills by relevant experience.
- Experience in customer care service in private or public sector.
- Good communication skills for customers and staff.
- Ability to deal with difficult situations in a calm and helpful manner.
- Ability to drive would be desirable.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
