Job Introduction
We’re seeking an experienced Learning and Development Administrator with great attention to detail and the ability to work in a fast-paced dynamic environment.
In Adult Services, we support the learning and development needs of our social care workforce to deliver services of excellence. Our training catalogue is far reaching, and we are focused at putting learning and development at the heart of what we do to ensure our workforce are highly skilled professionals and have the right values to deliver exceptional outcomes for the people we support.
We are looking for a site based, full time Learning and Development Administrator. The role will require experience in administration, finance, customer service and a good understanding of Adult Services.
The ideal candidate will be able to deliver effective and professional administration to the Learning and Development Lead and Business Managers, whilst providing the highest customer service at all times. We are looking for a new team member who has excellent interpersonal, organisational, and planning skills, with a positive ‘can do’ attitude to help lead a busy team forward.
In return we offer an excellent benefits package including an enhanced pension at 18.8% and a variety of training and development opportunities to help you succeed in your role.
Main Responsibility
- Responsible for the maintenance and record keeping of all Adult Services training and learning related data (which includes, completed learning records, training course bookings, mandatory learning matrix, learner, and course evaluation feedback).
- Amending and updating Adult Services training and event booking systems (which includes publishing available training courses / learning events, amending and booking learner attendance, securing appropriate training venues and locations).
- Maintain and administer access to all Adult Services / MKCC E-Learning and Apprenticeship management IT systems (to include, user account management, content upload, data reporting and data extraction).
- Responsible for the finance administration processes related to all Adult Services training and qualification centre activities (which includes, raising purchase orders, chasing, and requesting invoices, month / and yearend financial processing).
- Analysing and preparing reports on all Adult Services training and learning event related activities, making these accessible to different stakeholder groups and audiences (to include, noncompliance, fail to attend, forecast, and demand modelling, learner, and course evaluation feedback.
- Responsible for the research, procurement and scheduling of new training and learning event providers as directed by Adult Services Learning and Training Lead. Post holder required to develop a training needs analysis and project learning requirements across Adult Services for approx. 700 colleagues. Will need to adapt and respond depending on emerging themes. Procure and fit training to emerging themes and needs.
- Support the delivery of in-person learning events, qualification assessments and, exam invigilation (which includes securing appropriate rooms, equipment, printing of learning and exam materials, meeting and escorting trainers and learners).
The Ideal Candidate
- Educated to A level, NVQ Level 3 or demonstrable experience gained in a similar or related working environment.
- Excellent IT skills with good knowledge of Microsoft Office applications (PowerPoint, Excel, MS Teams, MS Forms).
- Demonstrable high level of numeracy and literacy.
- Proven ability to process, analyse and interpret data and present information.
- Able to prioritise work to meet service requirements and demands.
- Proven ability to work with, internal and external stakeholders (e.g., learners, external training providers and qualification assessors).
- Proven ability to communicate effectively both verbally (face to face and by telephone) and in writing.
Package Description
We are really proud of the benefits we are able to offer our staff here at Milton Keynes City Council, including:-
- Local Government Pension Scheme, considered to be one of the best employer contribution rates of 18.8%.
- 28 days annual leave per year in addition to statutory and public holidays, rising to 32 days after 5 years.
- Holiday Purchase Scheme.
- Our Professional Development Centre provides access to courses such as in-house management development programmes endorsed by the Institute of Leadership, coaching and mentoring and access to our Smarter Learning portal
- Cycle to Work Scheme.
- Health Cashplan.
- MK Advantage benefits package – a range of savings on a wide range of retail, leisure and entertainment products and services such as Pizza Express, M&S, B&Q, John Lewis and Arriva Travel.
- Blue Light Card - Employees working within Social Care can qualify for a range of discounts from national retailers to local businesses in a wide range of categories including holidays, cars, days out, fashion, gifts, insurance, phones and much more!
- SmartGo – Aimed at encouraging low-carbon transport and healthy lifestyle with discounted travel e.g. Halfords, Arriva, Europcar, National Railcards and Stagecoach.
- Homebuy Scheme (for eligible roles).
- Smarter working which provides the opportunity to work from various locations including from home for a proportion of your role (subject to business needs).
- A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements.
- Childcare Subsidy.
About The Organisation
Milton Keynes is a diverse, welcoming, and expanding place, built on smart ideas with even bigger plans for the future. We have world class attractions, beautiful open spaces, and a great standard of living.
Milton Keynes City Council is one of the largest employers in the region, making a difference every day for local people. We’re responsible for all local government services in MK including education, housing, highways, and social services - around 240 services in all.
Our values are to be dedicated, respectful, and collaborative. If this sounds like you, join us for a stimulating and fulfilling career measured on results, and a rewarding work-life balance.
