Job Introduction
We’re recruiting an analytical person with good problem and risk solving skills to join us as the IT Service Delivery Lead.
You’ll oversee the activities that are performed by the IT department to design, build, deliver, operate, and control information technology (IT) that ensure services and practises meet business needs.
This is a site-based role.
Interviews for this role will be held on 11 August 2025.
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Document the design of new services, as well as changes and improvements to existing ones, assist in identifying service requirements, and manage service levels and offerings (packages)
- Ensure the transition of changes to services are carried out in a coordinated way and that service configuration, asset, knowledge related catalogues and information is kept up to date.
- Make sure that operational practises of fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks are delivered effectively and efficiently.
- Learn from past successes and failures to continually improve the effectiveness and efficiency of practises and services, in line with the concept of continual improvement.
- Assist with service strategy by assessing and determining service performance/risk in line with agreed levels and recommend what capabilities need to be developed.
The Ideal Candidate
- A minimum of 2 years’ experience of working in a ITIL framework within a medium to large sized organisation.
- Experience of enterprise sized IT Service Management systems Experience of Microsoft 365 SharePoint and the Power Platform Suite ITIL V4 Foundation Certified.
- Proven analytical approach problem and risk solving using appropriate resources.
- Proven ability to work on own initiative and support colleagues when working under pressure.
- Evidenced understanding of service level agreements and their service-related performance metrics.
Package Description
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
